Frequently Asked Questions

Discover answers about our culturally respectful services, participant support, referrals, daily care, community participation, and youth mentoring programmes.

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FAQ's

Frequently Asked Questions

Everything you need to know about Unity & Care Services, our supports, referrals, and personalised participant-focused NDIS care in one place.

Our Services
1. What is Unity & Care Services?
Unity & Care Services is a registered NDIS provider delivering culturally safe, youth-focused support that helps participants build independence, confidence, life skills, and meaningful community connections.
We support teenagers, young adults aged 15 to 25, and individuals from diverse multicultural backgrounds who require personalised NDIS supports tailored to their goals and needs.
Our head office is located in St Albans, Victoria, and we provide NDIS support services throughout Greater Melbourne.
Yes. Unity & Care Services is an approved registered NDIS provider delivering a range of Core and Capacity Building supports.
We provide youth mentorship, life skills development, community participation, personal care, household support, transport assistance, employment pathway support, and life stage transition services.
Our primary focus is supporting teenagers and young adults aged 15 to 25 through personalised mentoring and practical capacity-building supports.
Yes. We provide culturally respectful support that values each participant’s heritage, faith, traditions, family values, and personal preferences.
We take time to understand each participant’s goals, cultural preferences, family routines, and support needs before carefully matching them with a suitable team member.
Our approach combines meaningful mentorship, culturally safe support, practical life skills, and strong family partnerships to help participants achieve greater independence.
We support participants with autism, ADHD, Down syndrome, developmental conditions, psychosocial needs, mental health challenges, behavioural needs, and social isolation.
Yes. We assist with personal care, household tasks, meal preparation, daily routines, and practical life skills while encouraging greater independence.
Yes. We support participants to attend community activities, workshops, cultural events, recreational outings, and other opportunities that build confidence and social connections.
Yes. We help participants develop workplace confidence, prepare CVs, build employment skills, and navigate important life transitions with personalised guidance.
We work closely with families by respecting cultural values, encouraging positive communication, and supporting shared goals that promote participant independence.
No. Our focus is on mentorship, personal care, capacity building, daily living supports, and community participation rather than nursing services.
Yes. We welcome referrals from Support Coordinators, Psychosocial Recovery Coaches, Case Managers, and other health professionals seeking culturally responsive NDIS supports.
We align supports with participant goals, provide regular progress updates, and maintain clear communication with participants, families, and referring professionals where appropriate.
Simply contact our friendly team or submit a referral enquiry. We’ll discuss your needs, answer your questions, and help identify the most suitable supports.
You can contact our friendly team by phone, email, or through the online contact or referral form on our website. Our head office is located in St Albans, Victoria.
Making a referral is easy. Complete the online referral form or contact our team directly to discuss participant needs, service availability, and suitable support options.

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Over 40 Years Experience, On Call 24/7 Public Holidays, Saturdays & Sundays

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